Managing a Sozee plan bought through the Fanvue App Store
If you subscribed to Sozee through the Fanvue App Store, Fanvue bills you. Plan changes, cancellations and refunds happen on Fanvue, and Sozee picks up the result. This guide shows where each one lives.
Account · 3 min read · Updated 2026-11-11
What you'll learn
Why Fanvue manages your plan
How to upgrade or change your plan
How to buy more credits
How to cancel or ask for a refund
Where to manage your plan
When you subscribe to Sozee through the Fanvue App Store, Fanvue takes the payment. Changing, cancelling and refunding that plan all happen on Fanvue, from Sozee in the Fanvue App Store.
In Sozee, your Billing page shows Manage your subscription on Fanvue with a Manage plan on Fanvue button, in place of the usual plan controls. That's expected: Sozee can't change a plan that Fanvue bills.
Upgrade or change your plan
Open Billing in Sozee Open your account and choose Billing, then press Manage plan on Fanvue. Or go straight to the Sozee listing in the Fanvue App Store.
Change the plan on Fanvue Pick the Sozee plan you want and confirm it there.
Come back to Sozee Your plan and credits sync back to Sozee. The change shows when you next sign in or open Billing.
Buy more credits
While Fanvue bills your plan, extra credits are bought on Fanvue too. When you buy credits in Sozee, you'll see a list of credit packs under Add credits.
Pick a pack Choose a credit pack. It opens on Fanvue in a new tab.
Buy it on Fanvue Finish the purchase there.
Return to Sozee Sozee checks for your purchase when you come back to the tab. If the credits don't show yet, press I've completed my purchase.
Cancel your subscription
Cancel from Fanvue: open the Sozee listing in the Fanvue App Store, or press Manage plan on Fanvue on your Billing page, and follow Fanvue's steps.
You keep access until the end of the period you've paid for.
Once the plan has ended, you can subscribe again on Fanvue, or choose a plan or buy credits from Pricing in Sozee.
Ask for a refund
Because Fanvue takes the payment, refunds for a plan bought on the Fanvue App Store are handled by Fanvue. Contact Fanvue support, mention your Sozee subscription, and an approved refund goes back to the way you paid.
Where to get help
Charges, refunds, plan changes and cancellations: Fanvue support.
Anything inside Sozee, such as characters, photos and videos: the chat button in the app.
Paying for Sozee directly instead? See the billing guide.
Billing and account management — Manage your Sozee billing: buy credits as you go, subscribe or change plan, add your team, turn on auto top-up and cancel any time.
How Sozee credits work — How Sozee credits work: what AI photos, videos, edits and voice cost, Pay As You Go versus a plan, and how to make credits go further.
Getting started with Sozee — Start making AI photos and videos of your own character in Sozee: create the character, pick a mode, choose quality and make your first set.
